FolderMarker.com Folder Marker Help Desk
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Customized folder does not show images in the "large icons" view mode

Q: I downloaded Folder Marker Pro and applied color to a folder containing image files. Windows 7 is the operating system on this PC. The folder Changed color but now I cannot view the photos inside w...

7,023
(133)
What should I do if I found a bug?

Q: I found a bug in the program. What should I do? A: Please contact us by submitting a ticket with the bug description. We will fix it. 

3,143
(68)
I want Folder Marker to have new features

Q: I want the next version of Folder Marker to have the ability to... A: Please, contact us by submitting a ticket. We will gladly consider your suggestions for our next release. 

3,224
(68)
I did not recieve my registration key

Q: I did not recieve my registration key. What should I do? A: If you did not recieve a registration key from us it means you may have problems with your mail or our message was blocked by your SPAM ...

3,556
(86)
I lost my registration key

Q: I have bought Folder Marker, but I have lost my registration key. Can I get it again? How much will it cost? A: We will gladly resend your key without additional payment. Please, send us e-mail wi...

10,490
(121)
Can I update Folder Marker for free?

Q: If I buy Folder Marker now, will I get new versions for free? A: Yes and no. All future updates within 1 year after your purchase are free for you. After this term you can continue to use the vers...

3,940
(75)
Using Folder Marker on more than one computer

Q: Does the purchase of one copy of Folder Marker allow you to use it on more than one computer? A: No. Every license of Folder Marker is sold per computer/user basis. It means that if you plan to us...

4,404
(84)
Language of support service

Q: ???????????Folder Marker???????????? A: Please, post your question(s) in English. If your English is poor, please use the Google Translate:  http://translate.google.com/  

2,881
(58)
Folder Marker displays only one yellow folder

Q: I have installed Free Folder Marker on my Windows Vista/7 computer and there is only one yellow folder that I can see. Is it a bug? A: This is a but that is fixed already. Please upgrade to the ve...

3,679
(66)
My Registration Key is not working

Q: I have purchased Folder Marker. Now I'm trying to enter my Registration Key in the program and everytime I restart it, the message is shown indicating that Folder Marker is not registered! What sho...

4,685
(107)
Customized folders are not displayed

Q: I have customized folders on my PC with help of Folder Marker, but they have not seem to be changed. The color of my folders is still yellow. What should I do? A: The issue may be related to the i...

4,053
(78)
I've spent $19.95 and cannot make the program work.

Q: I have bought Folder Marker from you. I also have received an e-mail with my order details, but in this e-mail I could not find my registration key. I've spent $19.95 and cannot make the program wo...

3,257
(62)
Does Folder Marker work with Linux?

Q: Does Folder Marker work with Linux? A: Unfortunately, No. Folder Marker is compatible with Windows at the moment. To be more specific, the software can work with Windows XP and above, x32 and x64 ...

2,625
(51)
Do you have any volume discounts?

Q: Do you have any volume discount schemes?   A: Yes, we do.

2,726
(43)
Folder Marker does not work in my network environment

Q: I cannot make the program work in my network environment. What should I do?   A: Please, make sure that your customized network folder has the similar path: \\YourPCName\YourFolderName Ple...

5,575
(114)
Compatibility with other software

Q: I have installed (any software) and now Folder Marker does not work properly or does not work at all. What should I do? A: Unfortunately, we cannot guarantee full compatibility of Folder Marker or...

2,653
(44)
Just one yellow folder on Windows 7/Vista in Folder Marker Free!

Q: I have installed free version to try on Windows 7. The program gives me just one yellow folder and NO OTHER COLOUR CHOICES. 

4,147
(70)
No right-click menu

Q: When I right-click any folder I cannot see the Folder Marker context menu. What should I do? A: Please, reinstall Folder Marker on your computer. Plus, make sure, you have the latest version of Fol...

4,357
(87)
Do you have any money back guarantee?

Q: Do you have any money back guarantee? A: Yes, we do. We will bring your money back in a 30 days time period if you are not satisfied with any aspect of Folder Marker. Please read our Refund Policy...

7,303
(55)
Folder Marker does not work with Dropbox

Q: I have copied a folder into Dropbox but there is a default colour on another user's PC. The "Make customized folder distributable" option is enabled. A: Unfortunately, Dropbox ignores the "Deskto...

3,132
(52)
Does Folder Marker work with Mac?

Q: Does Folder Marker work with Mac OS? A: Unfortunately, No. Folder Marker is compatible with Windows at the moment. To be more specific, the software can work with Windows XP, Vista, 7, 8 and abov...

4,821
(23)
How to color-code files

Q: Would ever be able to provide colouring for the files themselves within folders? A: Yes. And we already have such a program. To find more details please follow the link filemarker.net/

8,081
(24)
How to upgrade from Home to Pro edition

Q: I have foldermarker home and want to upgrade to the pro version. Is that possible and what will be the upgrade price? A: Yes, it’s possible. Upgrade price is 12.95 USD. Please, send us a mes...

2,848
(28)
Does this work with NAS drives attached to a network?

Q: Does this work with NAS drives attached to a network? A: We have not tested Folder Marker with all the NAS servers. The best way to be sure is to download a trial version of Folder Marker from our...

6,420
(37)
I bought a backup CD with Folder Markerю What to do next?

Q: I bought a backup CD with Folder Marker and don’t know what to do next. A: If you installed Folder Marker, entered registration key to it, you see your name in the About window, and all work...

2,030
(28)
Can Folder Marker customize the Outlook folders

Q: Can your application customize the OUTLOOK folders as well?   A: Sorry to say, but no. Folder Marker doesn't work with MS Outlook and can't customize it's folders. Our software is used to wo...

3,522
(32)
I've bought Folder Marker, entered the registration key but it doesn’t work. I see the text “This is only part of icon set...” text. What does it mean?

Q: I've bought Folder Marker, entered the registration key but it doesn’t work. I see the text “This is only part of icon set. Full icon set contains 60+ icons. Click here and buy full ver...

4,007
(32)
Does Folder Marker work with FreeCommander?

Q: I downloaded "Folder Marker Free" and installed it. Normally I am using FreeCommander as file-explorer. I was wondering that Folder Marker Free doesn't work. Can your program work in FreeCommander?...

2,534
(40)
Can I colorize text in folder's name?

Unfortunately, it is not possible to change the color of the folder name by Folder Marker. Folder Marker allows you to change only icon or color or the folder.

1,058
(8)
I bought FileMarker.NET instead of Folder Marker. What should I do?

  If you mixed up our products and bought FileMarker.NET by mistake instead of Folder Marker (or vice versa), do not worry. We will exchange your license free of charge. The replacement wil...

1,622
(7)
Will Folder Marker color shortcut folders?

For now, there is no easy way to make a shortcut icon colored. But you can do this in a tricky way. The shortcut icon repeats the icon folder has at the moment of creation of a shortcut. So, if you c...

1,377
(15)
Prolong License - what it means? And how to rollback to the previous version

Prolong License - what it means? Purchasing Folder Marker, you get a lifetime license to use the CURRENT version of the program as long as you want on one computer by one user. Additionally...

9,294
(45)
List index out of bounds while downgrading from v 4.4 to 4.3 fix

If you installed Folder Marker 4.4 and then decided to return back to version 4.3, you may see this error:  ---------------------------  Folder Marker  ---------------------------  List index out of b...

4,126
(26)
How to move the license from one PC to another with icons saved

Q: How to move the license from one PC to a new PC? I need to move the program and all the folder icons that I bought from you. A: The Folder Marker license is valid for one user of one compute...

2,238
(14)
I created a ticket but didn’t receive the answer? What did I do wrong, and how may I get the response?

When I get the response? How will I know my question is answered? When you face any issue while using Folder Marker (failed to activate the license, lost the activation key, etc.), you may submit a t...

12,004
(11)
Folder Marker not working with network folders in Windows 10 or Windows 11. However I can change local folders on my PC. How can I fix this?

We have numerous tickets that Folder Marker stopped working with network folders after updating to version 4.7. But, according to our investigation, the problem is NOT connected to the v 4.7 update.

1,916
(10)
  • Top articles
  • Latest articles
I created a ticket but didn’t receive the answer? What did I do wrong, and how may I get the response?

Category: Knowledgebase

When I get the response? How will I know my question is answered? When you face any issue while using Folder Marker (failed to activate the license, lost the activation key, etc.), you may submit a t...

12,004
(11)
I lost my registration key

Category: Knowledgebase

Q: I have bought Folder Marker, but I have lost my registration key. Can I get it again? How much will it cost? A: We will gladly resend your key without additional payment. Please, send us e-mail wi...

10,490
(121)
Prolong License - what it means? And how to rollback to the previous version

Category: Knowledgebase

Prolong License - what it means? Purchasing Folder Marker, you get a lifetime license to use the CURRENT version of the program as long as you want on one computer by one user. Additionally...

9,294
(45)
How to color-code files

Category: Knowledgebase

Q: Would ever be able to provide colouring for the files themselves within folders? A: Yes. And we already have such a program. To find more details please follow the link filemarker.net/

8,081
(24)
Do you have any money back guarantee?

Category: Knowledgebase

Q: Do you have any money back guarantee? A: Yes, we do. We will bring your money back in a 30 days time period if you are not satisfied with any aspect of Folder Marker. Please read our Refund Policy...

7,303
(55)
Customized folder does not show images in the "large icons" view mode

Category: Knowledgebase

Q: I downloaded Folder Marker Pro and applied color to a folder containing image files. Windows 7 is the operating system on this PC. The folder Changed color but now I cannot view the photos inside w...

7,023
(133)
Folder Marker not working with network folders in Windows 10 or Windows 11. However I can change local folders on my PC. How can I fix this?

Category: Knowledgebase

We have numerous tickets that Folder Marker stopped working with network folders after updating to version 4.7. But, according to our investigation, the problem is NOT connected to the v 4.7 update.  ...

1,916
(10)
How to move the license from one PC to another with icons saved

Category: Knowledgebase

Q: How to move the license from one PC to a new PC? I need to move the program and all the folder icons that I bought from you. A: The Folder Marker license is valid for one user of one compute...

2,238
(14)
List index out of bounds while downgrading from v 4.4 to 4.3 fix

Category: Knowledgebase

If you installed Folder Marker 4.4 and then decided to return back to version 4.3, you may see this error:  ---------------------------  Folder Marker  ---------------------------  List index out of b...

4,126
(26)
Will Folder Marker color shortcut folders?

Category: Knowledgebase

For now, there is no easy way to make a shortcut icon colored. But you can do this in a tricky way. The shortcut icon repeats the icon folder has at the moment of creation of a shortcut. So, if you c...

1,377
(15)
I bought FileMarker.NET instead of Folder Marker. What should I do?

Category: Knowledgebase

  If you mixed up our products and bought FileMarker.NET by mistake instead of Folder Marker (or vice versa), do not worry. We will exchange your license free of charge. The replacement wil...

1,622
(7)
Can I colorize text in folder's name?

Category: Knowledgebase

Unfortunately, it is not possible to change the color of the folder name by Folder Marker. Folder Marker allows you to change only icon or color or the folder.

1,058
(8)