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Knowledgebase

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I created a ticket but didn’t receive the answer? What did I do wrong, and how may I get the response?

Category: Knowledgebase

When I get the response? How will I know my question is answered? When you face any issue while using Folder Marker (failed to activate the license, lost the activation key, etc.), you may submit a t...

11,470
(11)
I lost my registration key

Category: Knowledgebase

Q: I have bought Folder Marker, but I have lost my registration key. Can I get it again? How much will it cost? A: We will gladly resend your key without additional payment. Please, send us e-mail wi...

9,946
(117)
Prolong License - what it means? And how to rollback to the previous version

Category: Knowledgebase

Prolong License - what it means? Purchasing Folder Marker, you get a lifetime license to use the CURRENT version of the program as long as you want on one computer by one user. Additionally...

7,981
(40)
Folder Marker not working with network folders in Windows 10 or Windows 11. However I can change local folders on my PC. How can I fix this?

Category: Knowledgebase

We have numerous tickets that Folder Marker stopped working with network folders after updating to version 4.7. But, according to our investigation, the problem is NOT connected to the v 4.7 update.  ...

1,032
(8)
How to move the license from one PC to another with icons saved

Category: Knowledgebase

Q: How to move the license from one PC to a new PC? I need to move the program and all the folder icons that I bought from you. A: The Folder Marker license is valid for one user of one compute...

1,706
(13)
List index out of bounds while downgrading from v 4.4 to 4.3 fix

Category: Knowledgebase

If you installed Folder Marker 4.4 and then decided to return back to version 4.3, you may see this error:  ---------------------------  Folder Marker  ---------------------------  List index out of b...

3,607
(26)
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